Systems commence when transactions originate and conclude with the utilization of the processed data. Both the system requires and manual part of the system needs to be tested thoroughly. The goals of manual testing are the same as those of testing the automated portion of the application system, notwithstanding potential differences in timing and testing approaches.

Objectives of manual support testing

All human activities involved in preparing data for automated applications and utilizing data from those applications are referred to as manual assistance. The following are the testing goals for the manual support systems:

1. Verify that the manual support procedures are documented and complete
2. Determine that manual support responsibility has been assigned.
3. Determine that the manual support people are adequately trained
4. Determine that the manual support and the automated segment are properly interfaced

How to Use Manual Support Testing

In manual testing, the process is first evaluated for suitability, and only then is the process really carried out. All phases of the systems development life cycle allow for an evaluation of the process itself. The procedure can be put into action alongside routine system testing. Instead of creating and entering test transactions, the system can be tested by having the actual clerical and supervisory staffs create, enter, and use the application system’s processing results.

Multiple repetitions of the technique are typically required for manual testing. Testing the interface between users and the application system is necessary to test people processing. This entails inputting transactions, processing them, receiving the results, and taking additional actions based on the information obtained up until the manual computer interface has undergone sufficient testing.

It should be possible to conduct the manual support testing without the help of the systems staff.

The systems staff should have supplied the manual support group with training and operating guidelines. In order to establish whether the tests were properly carried out, the systems staff should review the results.

What are the Manual Support Test Examples

The process of conducting manual support testing can include the following types of tests:

1. Provide input personnel with the type of information they would normally receive from their customers and then have them transcribe that information and enter it into the computer.
2. Output reports are prepared from the computer based on typical conditions, and the users are then asked to take the necessary action based on the information contained in computer reports.
3. Users can be provided a series of test conditions and then asked to respond to those conditions. Conducted in this manner, manual support testing is like an examination in which the users are asked to obtain the answer from the procedures and manuals available to them.

When to Use Manual Support Testing

Verification that the manual systems function properly should be conducted throughout the systems development life cycle. This aspect of system testing should not be left to the latter stages of the life cycle to test.

It is recommended to conduct extensive manual support testing during the installation phase so that the clerical staff is not exposed to the new system until just before it is put into operation. By doing this, the uncertainty that results from knowing the rules for two different systems is avoided. Manual support testing during the maintenance and operation stages could just entail explaining the changes to individuals and then asking them questions to make sure they fully comprehend the new processes.

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